You will receive an email confirming that your order has been received, and then a follow-up email will be sent once your order has been shipped.
We ship every day, Monday to Friday--however, given increased order quantities, orders received after 1 pm in the afternoon will most likely be shipped the next business day.
Please note that tracking may not go live for 24 hours. Orders received on the weekend or on a holiday will ship the next business day.
IMPORTANT: If your package is taking longer than expected, please check the tracking, and then please give it a few more days. Sometimes USPS marks packages as delivered just before actual delivery, which can the the next day. Your next step would be to follow up with USPS or FedEx or UPS directly as they will have the most relevant information for you.
If you are concerned about the safety of your package, select Package Protection at checkout and pay a small percentage of your order subtotal to protect your order from damage, loss, or theft.
Please note: orders protected by Package Protection can only be replaced once.
Polar Feet Ships USPS to US locations
Shipping rates to the US are just $5.99 regardless of the size of the order on any purchase up to $99. For orders over $99 shipping is FREE!
You may also select our "Priority+1" which uses USPS Priority Post plus allowing for 1 day to process and pack your order.
International destinations ship USPS International First Class Tracked.
International shipping is just $25 flat rate anywhere in the world! Please allow at least 20 business days. (Although, realistically, it can take longer.)
Customs and Duties
Outside the USA and Canada your order may be subject to duties and taxes charged by the destination country. Polar Feet is not responsible for the collection or payment of destination duties or taxes. Any additional duties or taxes will be the responsibility of the receiver. Charges will vary from country to country. For more information on your country’s customs policy, please contact your local customs office.
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