We’re happy to exchange or refund your purchase from Polar Feet Ltd within 30 days of delivery if the product is unworn (in perfectly NEW condition) and in its original packaging with the tags on (as applicable).
Please send your items to:
Polar Feet c/o Chit Chats
2045 NIAGARA FALLS BLVD STE 4
NIAGARA FALLS NY 14304-1675
And email Customer Service (firstname.lastname@example.org) to let us know that you are doing so, your order number (if possible), and what you are returning.
We suggest you use USPS 1st Class Tracked--it is the cheapest and most reliable way to ship. Please send us the USPS tracking number as it will help to speed up your refund.
Once we have received your item back and have determined that it is in NEW condition with the tags, we will process your refund/exchange. Please note: we do not have free returns so you will have to pay the shipping cost. Fortunately, if you use USPS as suggested it will be very reasonable.
If you are exchanging your unworn socks and/or accessories (with hangtags attached) or slippers (no marks on the soles or blemishes) for another size or color, please proceed as for a return. Place a new order for the products you want instead and also email us to let us know that the new order is an exchange. You will be responsible for shipping costs to us, but we won't charge to send exchanged product to you. (We'll refund the outgoing shipping charge on the new order.)
Clearance items - clearance items are final sale, however, if you have an issue within 30 days of receiving them you can reach out to our customer service for assistance.
Sale items - sale items cannot be refunded, however, we are happy to exchange or credit.
Items purchased from any online vendor other than Polar Feet
Items purchased through resale shops or other non-retail vendors.
All our products are carefully made by hand. Although rare, on occasion we do get return requests for defective merchandise. Please contact us and let us know what happened and provide a photo. After review, Polar Feet will send a credit (gift card code) for the value of the defective merchandise.
In most cases, Polar Feet will not ask to have the merchandise returned. If Polar Feet does ask that the defective merchandise be returned, it will be at the expense of Polar Feet.
Important Customs Canada information for inbound international packages
If you have further questions, please contact us
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