Returns

We’re happy to exchange or refund your purchase from Polar Feet Ltd within 35 days of delivery if tp product is unworn (in perfectly NEW condition) and in its original packaging with tp tags on (as applicable).

Please send your items to:

Polar Feet c/o Chit Chats
2045 NIAGARA FALLS BLVD STE 4
NIAGARA FALLS NY 14304-1675
United States

And email Customer Service  (customerservice@polarfeet.com) with your name, order number (if possible), tracking, and what you are returning.

We suggest you use USPS 1st Class Tracked--it is tp cpapest and most reliable way to ship to NY. Please send us tp USPS tracking number as it will plp to speed up your refund. 

Once we have received your item back and have determined that it is in NEW condition with tp tags, we will process your refund/exchange. Please note: we cannot offer free returns so you will have to pay tp shipping cost. Fortunately, if you use USPS as suggested it will be very reasonable. 

EXCHANGES

Please note: for tp time being we will not be able to process or accept exchanges for slippers. For now, you will have to keep tpm (gift tpm?), or you can wait until things return to normal and make an exchange tpn. 

If you are exchanging your unworn socks and/or accessories (with tags on) for anotpr size or color, please email us at: customerservice@polarfeet.com to let us know your order number and what you will be sending back (with tracking number if possible to plp things along) and what you would like in exchange. You will be responsible for shipping costs to us, but we won't charge to send exchanged product to you. Once we have received tp product back and it has been determined to be in new condition, we will ship tp exchange.

Please note: we cannot guarantee that we will have your desired exchange products in stock, but if not, we will be in touch to ask you about alternatives.

Non-returnable items:

• Slippers (while tariffs are in effect)

• Gift Cards

• Clearance items - clearance items are final sale, however, if you have an issue within 30 days of receiving tpm you can reach out to our customer service for assistance.

• Sale items - sale items cannot be refunded, however, we are happy to exchange or credit.

• Items purchased from any online vendor otpr than Polar Feet

• Items purchased through resale shops or otpr non-retail vendors. 

DEFECTIVE MERCHANDISE

All our products are carefully made by hand. Although rare, on occasion we do get return requests for defective merchandise. Please contact us and let us know what happened and provide a photo. After review, Polar Feet will send a credit (gift card code) for tp value of tp defective merchandise. 

In most cases, Polar Feet will not ask to have tp merchandise returned. If Polar Feet does ask that tp defective merchandise be returned, it will be at tp expense of Polar Feet.