Returns – Polar Feet®
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Returns

We’re happy to exchange or refund your purchase from Polar Feet® within 30 days of delivery if the product is unworn (in NEW condition) and in its original packaging with the tags on (as applicable).

There are two ways to go about it:
#1. The "old" way. You go to the post office and buy postage and send it.
#2. The new way (we're trying this out). You print the shipping label at home.

#1. Please send your items to:

Polar Feet Returns 
1120 YEW AVE, 
BLAINE, WA 98230-9222 

And email Customer Service  (customerservice@polarfeet.com) to let us know that you are doing so, your order number (if possible), and what you are returning.

We suggest you use USPS 1st Class Tracked--it is the cheapest and most reliable way to ship. 

 

#2. The new way! Click on this link:
 

It will take you to our Returns Portal and you can print a shipping label from home. The cost of shipping will then be deducted from your refund. 

Once we have received your item back (by either method 1 or 2) and have determined that it is in NEW condition with the tags, we will process your refund/exchange. 

EXCHANGES
If you are exchanging your unworn socks and/or accessories (with hangtags attached) or slippers (no marks or blemishes) for another size or colour, please proceed as for a return. Place a new order for the products you want instead and also email us to let us know that the new order is an exchange. You will be responsible for shipping costs to us, but we won't charge to send exchanged product to you. (We'll refund the outgoing shipping charge on the new order.)

Non-returnable items:

  • Gift Cards

  • Clearance items - clearance items are final sale, however, if you have an issue within 30 days of receiving them you can reach out to our customer service for assistance.

  • Sale items - sale items cannot be refunded, however, we are happy to exchange or credit.

  • Items purchased from any online vendor other than Polar Feet

  • Items purchased through resale shops or other non-retail vendors. 

DEFECTIVE MERCHANDISE

All our products are carefully made by hand. Although rare, on occasion we do get return requests for defective merchandise. Please contact us and let us know what happened and provide a photo. After review, Polar Feet will send a credit (gift card code) for the value of the defective merchandise. 

In most cases, Polar Feet will not ask to have the merchandise returned. If Polar Feet does ask that the defective merchandise be returned, it will be at the expense of Polar Feet.

Important Customs Canada information for inbound international packages

    

If you have further questions, please contact us

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