Returns – Polar Feet®
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Returns

 

We’ll be happy to exchange or refund your purchase from Polar Feet® within 30 days of delivery if the product is unworn and in its original packaging.

Please fill out the return/exchange form and include it with the item(s) you are returning. And, email Customer Service  (customerservice@polarfeet.com) to let us know what you are returning and whether it is a return or exchange.

Non-returnable items:

  • Gift Cards

  • Clearance items - clearance items are final sale, however, if you have an issue within 30 days of receiving them you can reach out to our customer service for assistance.

  • Sale items - sale items cannot be refunded, however, we are happy to exchange or credit.

  • Items purchased from any online vendor other than Polar Feet

  • Items purchased through resale shops or other non-retail vendors. 

SHIPPING COSTS ARE NON-REFUNDABLE. We do not offer free returns but it is very inexpensive to ship back to us by USPS and we will not charge you return shipping if it is an exchange. Please do not send items COD as we will not accept them. Send items USPS First Class Tracked. 

Once we have received your item back and have determined that it is in NEW condition with the tags, we will process your refund/exchange. 

DEFECTIVE MERCHANDISE

All our products are carefully made by hand. Although rare, on occasion we do get return requests for defective merchandise. Please contact us and let us know what happened and provide a photo. After review, Polar Feet will send a credit (gift card code) for the value of the defective merchandise. 

In most cases, Polar Feet will not ask to have the merchandise returned. If Polar Feet does ask that the defective merchandise be returned, it will be at the expense of Polar Feet.

EXCHANGES
If you are exchanging your unworn socks and/or accessories (with hangtags attached) or slippers (no marks or blemishes) for another size or colour, please click on this link to print the returns/exchange form 
. You will be responsible for shipping costs to us, but we won't charge to send exchanged product to you. 

We suggest you use USPS 1st Class Tracked--it is the cheapest and most reliable way to ship.  

 


Important Customs Canada information for inbound international packages

    

If you have further questions, please contact us

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