Shipping

We ship every business day, Monday to Friday. Orders are fulfilled from Amazon's fulfillment network, and most orders received by 1pm ship the same day—orders received after 1pm will most likely ship the next business day. Orders received on a weekend or holiday will ship the next business day.

You will receive an email confirming that your order has been received, and a follow-up email with tracking once your order has shipped.

Please note that tracking may not go live for 24 hours. Because our orders are fulfilled through Amazon's network, your package may arrive via UPS, USPS, Amazon shipping, or another carrier—your tracking link will show the carrier for your order. For various reasons, you may occasionally experience delays with any shipping method you select—unfortunately, that is out of the control of Polar Feet LLC.

IMPORTANT: If your package is taking longer than expected, please check the tracking, then give it a few more days. Carriers sometimes mark packages as delivered just before actual delivery, which can be the next day. Quite often a helpful friend or neighbor has your package—please check with them too. If it still hasn't turned up, contact us and we'll investigate with the carrier on your behalf.

Package Protection

If you are concerned about the safety of your package, select Package Protection at checkout and pay a small percentage of your order subtotal to protect your order from damage, loss, or theft. If your order never arrives or is damaged when it arrives, you can easily file a claim with our team and receive a replacement order or be reimbursed.

If your package has been marked "delivered" but you have not received it, please wait at least 3 days, but no longer than 15 days, after delivery confirmation to file a claim. Please note that Package Protection does not cover instances where shipping information was incomplete or inaccurate.

Important info: orders protected by Package Protection can only be replaced once. Package Protection does not cover delayed shipments, as shipping times are estimated and not guaranteed.

To file a claim, contact us with your Order ID, contact info, and a description of the problem, and we will get back to you within 2-3 business days. If you declined Package Protection and your package has been lost, stolen, or damaged, please contact us and we will do our best to help.

Where We Ship & Rates

We ship to the United States and Canada. All rates are in USD and apply to both countries:

Standard Shipping: $6.49 on orders up to $49.99. Orders of $50 or more ship FREE!

Expedited Shipping: $17.00 for 2-3 day delivery, plus 1 day to process and pack your order.

International destinations: We do not ship outside the US and Canada at this time.